Refund Policy

All purchases are final, non refundable and non returnable, unless the goods are not in their original condition, damaged or missing parts for reasons due to our error. Any refused delivery is also non refundable.

When we receive an order, we typically begin to process it as soon as possible, this makes it very difficult for us to make changes to an order. Also, once an order is placed, unfortunately products may not be changed. Orders are typically shipped the following business day by 11 a.m. PST. Once an order has shipped, it can not be canceled and will only be refunded upon return of the products.

If there is an error in your shipping address, please contact customer service immediately. Once an order has shipped we cannot be responsible for errors made by the customer in the shipping address.

Refunds (if applicable)

Once the refund is processed, a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@waggytailshaven.com

TO BE AWARE:

WaggyTailsHaven is not responsible for any shipping deliveries that may be affected by natural occurrences, or air and ground transportation strikes or delays.

WaggyTailsHaven does not cover any extra fees, customs duties or back-end charges as they can depend on the country you live in.